Terms of Sale and Refund Policy
Introduction
At Blessed Hands CBD, we believe in complete transparency and want to ensure you make informed decisions about your purchases. This comprehensive policy outlines everything you need to know about buying from us, returning products, and seeking support when needed.
Purchase Agreement
When you complete a transaction with us, you enter into a binding agreement governed by our terms and conditions. These terms will be presented in detail during the checkout process. By proceeding with your purchase, you explicitly acknowledge understanding that our products contain plant compounds derived from hemp oil, and you accept full responsibility for this purchase decision.
Product Quality Manufacturing Standards
We maintain strict adherence to Current Good Manufacturing Practice (cGMP) standards for dietary supplements, ensuring consistent product quality and safety. Every batch undergoes rigorous testing and quality control measures before leaving our facility.
Comprehensive Satisfaction Guarantee
30-Day Guarantee Terms
Our satisfaction guarantee extends 30 days from the delivery date of your purchase. This period allows you adequate time to evaluate the product’s compatibility with your needs. If you find yourself dissatisfied for any reason during this timeframe, you’re entitled to return the unused portion for a refund.
Retail Purchase Returns
For customers who purchase through our authorized retail partners, we maintain a consistent return policy. Visit the original purchase location within 30 days, bringing your receipt and any unused product. Each retail partner is trained in our return procedures to ensure a smooth experience.
Exclusions
To maintain the integrity of our special promotions and charitable initiatives, we exclude the following from our return policy:
- Items marked as Final Sale
- Donations processed through Shopping Gives
- Products with compromised packaging
- Used or opened products
Shipping and Damage Protocol
Quality Assurance Process
Each shipment undergoes a multi-point inspection process before leaving our warehouse. This includes:
- Product quality verification
- Package integrity check
- Proper sealing confirmation
- Shipping label accuracy verification
Damage Claim Process
If you receive a damaged shipment, please follow these steps within 48 hours:
- Document the damage through photographs
- Retain all original packaging
- Contact our customer service team with:
- Order number
- Detailed damage description
- Photos of damaged items and packaging
- Best contact information for follow-up
CBD Product-Specific Policies
Product Returns
Due to the sensitive nature of CBD products and our commitment to customer safety, we maintain strict return guidelines:
- Unopened products: Eligible for exchange or refund
- Opened products: Cannot be returned due to safety and quality control measures
- Tampered packaging: No returns accepted
Exchange Process
For eligible products, our exchange process includes:
- Return authorization from customer service
- Product evaluation upon receipt
- Consultation for replacement selection
- Expedited shipping for exchange items
Customer Support Services
Direct Contact
- Phone Support: 888-652-5189 (Monday-Friday, business hours)
- Email: [email protected]
- Response Time: Within 24 business hours
Support Services
We offer assistance with:
- Product consultation
- Order tracking assistance
- Return authorization
- Product recommendations
- General inquiries
Policy Updates and Modifications
We reserve the right to modify these policies as needed to better serve our customers. Any changes will be communicated through:
- Website updates
- Email notifications for registered customers
- In-store announcements at retail locations
This policy represents our commitment to customer satisfaction and product quality. We encourage you to reach out with any questions or concerns about these terms, as your understanding and satisfaction are our top priorities.
Last Updated: January 29, 2025